Competencies - D&B ME GmbH Germany, SAP Consulting
Our Centre of Competencies
Creation of added value
Our basic competence focuses on scopes of business where a close combination of strategies, processes of business and IT are necessary for the success of our customers.
The bonding of our consultants know-how takes place in our centres of competencies for CRM, Supply Chain Management (SCM), Manufacturing & Logistics, Marketing & Sales, Financial Management, and Information Technologies (IT). Within our centres we combine conceptual (Management Consulting) and transfer-orientated consulting approaches (IT Consulting). This is the way we make sure our clients profit from our entire expertise.
Management Consulting
Our approach of counselling aims for the following aspects: To strengthen the competition of our customers by developing productive and effectively transferable strategies and concepts within our basic competences like CRM, Supply Chain Management (SCM) or Financial Management.
BPM Consulting
Business process management (BPM) consulting can help you and your employees uncover inefficiencies in the way business processes are handled. The vast majority of a company's operations are linked to business processes. Addressing these inefficiencies can have a dramatic impact on the speed and success with which a company does business.
IT Consulting
Our Know-how concerning successful management of complex IT-projects is excellent. The successful implementation of modern SCM- or CRM-systems is one of our main focuses. We, as a partner of the leading technology contractors, have a very close cooperation with the SAP incorporation.
SAP or MySAP Product Support
User problems with SAP R/3? We are the right IT partner for you. About a specialized SAP R/3 or MySAP Help Desk, we offer sound technical support in the First and Second Level.
When SAP helpdesk team of D&B ME, you are in competent hands. Besides years of experience in the SAP environment, the helpdesk staff on a training and / or certification in the SAP field. Even when it comes to the structure or the organization of your SAP R / 3 or MySAP help desks, you can put on us. Effective support for your back office in a release change. Support in operating the SAP Basis module. What you want. Where you need us. As long as you need us.
Portfolio SAP R / 3 structure HelpDesk:
- Analysis of the demand HelpDesk
- Organizational Structure
- Methodology and Tools
- Design of support processes
- Establishing Service Level Agreements
- Prioritization
- Escalation Management
- Trouble Ticket Agency
- ITIL-related support organizations
Portfolio SAP R/3 Basis support:
- System Checks
- Importing Support Packages
- Backup
- System Management
- Upgrading: adaptation of the new modules to the existing system
- Client Management
- Transportation Management
- User and Authorization Administration